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Personnel Today Award Nominee




TELEPHONE: 0845 5192 466

EMAIL: info@new-tricks.co.uk

Registered Office:
44 Hillcrest,
NE63 9SH.


NHS Training Programmes & Initiatives

Welcome to the New Tricks, NHS ‘back catalogue’ of training courses.

The following courses are all available as one or two day programmes. Many of the subjects are generic to all areas of health care and can be run ‘off the shelf’, however we are happy to tailor and customise the subjects to meet your exact requirements.

Most of the subject areas have been developed specially for NHS use and contain role plays, case studies and assessments that all relate to NHS scenarios. The delegate quotations that are shown are taken from the evaluation worksheets that are completed post-course.

Similarly we can develop a more in depth course containing several of the subjects areas to meet your needs. Please just ask.


This course will help you understand the difference between aggressive and assertive behaviours as well as saying ‘no' and getting what you want without offending others.

Change Management

In a world of ever increasing change learn to cope and implement new changes whilst maintaining your sanity!

Creative Thinking and Problem Solving Skills

If you are bogged down on responding to operational demands, take a break! This one day course will give you all the tools to re-evaluate your area of business and come up with some sparkling new ideas!

Customer Care

Bring the secrets and techniques of the Disney organisation to work. Piloted with the North East Ambulance Service this will ensure you're your department stays ahead. Analysis, in depth discussion and techniques to will help keep your customer care ahead of the competition!

Delegation Skills

The secret to breaking away from being operational and truly becoming strategic is effective delegation skills. Learn to set tasks and feel confident that nothing will go wrong!

Event Management

Learn to organise small and large scale events that run to schedule. The day will provide practical tools for controlling the various elements of an event and ensure all contributors provide you with what you need on time and to quality!

Equality, Diversity & Human Rights

With over 238,000 employment complaints reaching tribunals in the UK last year this is one area of business you cannot afford to ignore.

The day is lively, interactive and controversial with everything you need to comply with legislation and make your place of work a great place to be!

This course was designed especially for the NHS and can be tailored from Director Level to front line staff.

Mediation Skills

To enable managers (or nominated mediators) to assist staff members who are in dispute. This course shows how to explore and understand differences and, if possible, to settle them. Ultimately, this will increase team motivation and reduce the need for formal interventions.

Negotiation Skills

Learn to deal with difficult personalities and overcome stressful situations. Being able to successfully negotiate is a core skill that enables people to gain cooperation and deals whilst maintaining good long-term relationships.

Presentation Skills

Move your confidence up a gear. Learn how to overcome (or at least disguise!) nerves and produce a presentation your audience will remember for all the right reasons!

Project Management

An easy introduction to turning a great idea into reality. Project tools and a workbook to record and plan a project into are provided in this highly practical day.

Root Cause Analysis/ Investigation Training

  To enable managers to use a structured, consistent path in investigating incidents and complaints. The course also covers   
  making considered recommendations to drive improvements to the service.

Stress Management

With up to 7 out of 10 days sickness attributable to stress related illness now is the time to protect yourself and your staff by implementing effective self and team stress reduction techniques and strategies. A full day of stress busting ideas!

Telephone Selling

With email marketing, text and newsletters rising in popularity its easy to forget that a well timed, constructive telephone call to your prospective and existing customers can bring exceptional results. Bring your skills up to speed with this highly rated one day course.

Time Management

One of those subjects that should be simple enough to get right. But in times of rapid change with hundreds of emails and telephone calls coming at us from all directions it can all feel a little overwhelming. Learn to get things done and remain in control.

Train the Trainer

An intensive guide to creating and running training courses. Highly practical with time for practice and one to one feedback.

Whether you are in a professional training role or simply responsible for passing on skills to others this course will provide huge benefit to the workforce.

Strategy Development

To enable managers to develop a forward thinking mindset, this course will challenge managers to ask themselves difficult questions about how much of their time is spent reacting to events and how much is spent ensuring the organisation is prepared for the future.