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Personnel Today Award Nominee




TELEPHONE: 0845 5192 466

EMAIL: info@new-tricks.co.uk

Registered Office:
44 Hillcrest,
NE63 9SH.

 Course Aim

To enable managers to follow a structured, consistent path in investigating incidents and complaints. The course also covers making considered recommendations to drive improvements to the service. The content is cross referenced to the National Patients Safety Agency recommended best practice.

Topics covered

  •  The background to Root Cause Analysis (RCA)
  •  Why do a RCA?
  • Case study challenges
  • Gathering information
  • Mapping out timelines
  • Staying objective and impartial
  • Using tools to assess contributory factors
  •  Finding the root causes
  •  Making recommendations and implementing improvements

Course Duration

 1 day

 Maximum number of delegates


How to book

Contact: E mail info@new-tricks.co.uk

Delegate quotes

"Giving us incidents to analyse was very interesting and helped me to understand the process more clearly"
"Course layout and visual aids were excellent. Well timed and produced very good student involvement"
"Been doing investigations for 10 years and this has been very useful"