Our Clients

Aldi 1275748379_LOGOarriva.jpg
1275748379_LOGObaesystems.jpg 1275748379_LOGOnhs.jpg

Personnel Today Award Nominee




TELEPHONE: 0845 5192 466

EMAIL: info@new-tricks.co.uk

Registered Office:
44 Hillcrest,
NE63 9SH.

1275816848_nhstrainingcourses.jpgAssertiveness for the NHS

Course Aim

Do you have difficulty saying no or asking for what you want?

Do you know where assertiveness becomes aggression?

This course will help you understand the difference between aggressive and assertive behaviours as well as saying ‘no' and getting what you want without offending others.

Topics covered:

  • Defining assertiveness
  • Assertiveness strategies and their uses
  • Understanding your reaction to stressful events
  • Producing effective language for a range of scenarios
  • Strategies for dealing with difficult situations and people within these processes
  • Effective questioning skills and assertive behaviours

Course Duration

1 day

Maximum number of delegates


How to book

Contact: E mail info@new-tricks.co.uk

Delegate quotes

"Thoroughly enjoyed every session of the course. The delivery and knowledge of Kevin was excellent and he got the best from all the attendees. Have encouraged colleagues to attend the course as it is very beneficial. Sessions were well structured and it was easy to see how we were meeting the objectives of each session - which doesn't always happen on other courses."