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Personnel Today Award Nominee




TELEPHONE: 0845 5192 466

EMAIL: info@new-tricks.co.uk

Registered Office:
44 Hillcrest,
NE63 9SH.


Customer Care

Course Aim

Bring the secrets and techniques of the Disney organisation to work. Piloted with the North East Ambulance Service this will ensure you’re your department stays ahead. Analysis, in depth discussion and techniques to will help keep your customer care ahead of the competition!

Topics covered:

  • Understanding of the definition of quality service.
  • Researching and understanding your audience
  • Processes to design and implement quality standards.
  • How your customers view you
  • Finding the exceptional in a sea of mediocrity
  • Preparing to stay ahead of the competition

Course Duration

1 day

Maximum number of delegates


How to book

Contact: Email info@new-tricks.co.uk

Delegate quotes

“I found the course surprisingly interesting and incredibly informative. I learnt a great deal because of this. I will definitely use a lot of the points raised in my day to day working life” – “The course held my full attention and to be honest that’s quite rare. Well done.”